Summary:
We respect the EU’s General Data Protection Regulations (GDPR), and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers:
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re legally required to.
How we collect information
We ask for contact information including your name, email address, and phone number via our website so we can respond to your enquiry.
We request your email when you sign up for our newsletter.
We ask for account and contact details when you hire or purchase from us.
We do not use cookies or tracking scripts to monitor your web activity.
We do not use analytics or embedded social media plugins that track your internet use.
Sometimes, we may receive your details via partners, and if so, we treat that data with the same level of protection.
What information we store
When you contact us, we store your name, email, phone number, company name, and social media usernames if provided.
When signing up for newsletters, we store only your email.
When making a purchase, we store your name, contact details, and delivery address.
For clients, we also store your business name and bank details for invoicing.
All purchases are processed securely by [Your e-commerce platform], and we never have access to your credit card data.
Where we store your information
Newsletter emails are stored in Send Fox, Mail Chimp
Purchase and customer data is stored in Stripe.
Accounts and invoicing records are stored in Sage Accounting.
How we use your information
We use your information to reply to enquiries, send invoices, provide support, or contact you about services.
You may occasionally receive marketing emails, but you can opt out at any time, and we’ll respect your choice.
We do not sell or share your data.
Who’s responsible for your information
David Franklin, Owner, is responsible for data security.
You can contact him at david@franklin-web.co.uk or by phone at 0800 246 5719 if you have any concerns.
Who has access to your information
Only the people who need access to carry out work have it. Our management has full access; employees only see what’s required for their role.
Steps we take to protect your data
Passwords are stored in LastPass, encrypted, and never reused.
Devices are encrypted and protected with passwords, fingerprint, or face recognition.
They lock automatically after 10 minutes of inactivity.
How to complain
We take complaints seriously. If you have concerns, contact:
David Franklin
📧 david@franklin-web.co.uk
📞 0800 246 5719
Or by post: Franklin Web, 40a Garbutt Street, Shildon, County Durham, DL4 1AR.
Changes to the policy
We may update this policy from time to time. Changes will be effective immediately upon posting on our website.